SummitSafe Additional Health and Safety Procedures at The Summit Hotel
At The Summit Hotel, the health and safety of our guests and associates has always been, and always will be our top priority. In an effort to stay SummitSafe, we have enhanced our world class sanitation guidelines, and have implemented additional processes and procedures to ensure the health, safety, and comfort for all. These initiatives allow our associates to continue to provide service levels consistent in a world-class hotel. All guidelines are in full compliance with the State of Ohio and City of Cincinnati, as well as the Stay Safe initiative set forth by the AHLA (American Hotel & Lodging Association), OHLA (Ohio Hotel & Lodging Association), and ORA (Ohio Restaurant Association.).
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Social Distancing
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Washing Hands
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Wearing Masks
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Cleaning & Sanitizing
Cleanliness
- Associates will increase the frequency of cleaning, disinfecting, and sanitizing of high touch surfaces and approved Vendor recommended cleaners capable of combating COVID-19.
- Additional guest sanitizing stations will be added throughout the hotel.
- There will be an increased frequency of trash removal.
- There will be an increased frequency in the cleaning of public ice machines.
- Our engineering team will increase cleaning of HVAC systems and more frequently replace air filters in all spaces throughout the hotel.
Front Desk / Guest Services:
- Whenever possible, physical barriers will be used for proper physical distancing.
- Maximum of two (2) associates at the desk.
- Associates will sanitize their hands before & after each guest exchange.
- Check in/out process will be limited or contactless whenever possible.
- Room Keys will be disinfected prior to providing keys to guests.
Parking
- For the foreseeable future, we will encourage and offer only self-parking.
Food and Beverage Outlets:
- All physical distancing requirements will be met with seating layout.
- All dining tables and chairs will be disinfected after each use.
- Single use menus will be utilized whenever practical.
- All table preset service items will be removed. When available, all condiments will be single use and individually wrapped.
- In Room Dining will strive to follow a contactless delivery procedure; set food outside the room, notify guest, guest is to retrieve own food whenever possible.
Traffic Flow:
- High foot traffic areas will be designated as one way and include wider aisles or passages whenever possible.
- Physical distancing indicators will be placed at key waiting or gathering areas such as front desk, registration tables, host stations, and food lines to assist guests in maintaining proper distance.
- Hotel will provide informational signage to communicate recommendations, health alerts, and guidelines.
