An outdoor patio with tables and chairs during sunset

SummitSafe Additional Health and Safety Procedures at The Summit Hotel

At The Summit Hotel, the health and safety of our guests and associates has always been, and always will be our top priority. In an effort to stay SummitSafe, we have enhanced our world class sanitation guidelines, and have implemented additional processes and procedures to ensure the health, safety, and comfort for all. These initiatives allow our associates to continue to provide service levels consistent in a world-class hotel. All guidelines are in full compliance with the State of Ohio and City of Cincinnati, as well as the Stay Safe initiative set forth by the AHLA (American Hotel & Lodging Association), OHLA (Ohio Hotel & Lodging Association), and ORA (Ohio Restaurant Association.).

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    Social Distancing

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    Washing Hands

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    Wearing Masks

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    Cleaning & Sanitizing

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Cleanliness

  • Associates will increase the frequency of cleaning, disinfecting, and sanitizing of high touch surfaces and approved Vendor recommended cleaners capable of combating COVID-19.
  • Additional guest sanitizing stations will be added throughout the hotel.
  • There will be an increased frequency of trash removal.
  • There will be an increased frequency in the cleaning of public ice machines.
  • Our engineering team will increase cleaning of HVAC systems and more frequently replace air filters in all spaces throughout the hotel.
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Front Desk / Guest Services:

  • Whenever possible, physical barriers will be used for proper physical distancing.
  • Maximum of two (2) associates at the desk.
  • Associates will sanitize their hands before & after each guest exchange.
  • Check in/out process will be limited or contactless whenever possible.
  • Room Keys will be disinfected prior to providing keys to guests.

Parking

  • For the foreseeable future, we will encourage and offer only self-parking.
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Food and Beverage Outlets:

  • All physical distancing requirements will be met with seating layout.
  • All dining tables and chairs will be disinfected after each use.
  • Single use menus will be utilized whenever practical.
  • All table preset service items will be removed. When available, all condiments will be single use and individually wrapped.
  • In Room Dining will strive to follow a contactless delivery procedure; set food outside the room, notify guest, guest is to retrieve own food whenever possible.
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Traffic Flow:

  • High foot traffic areas will be designated as one way and include wider aisles or passages whenever possible.
  • Physical distancing indicators will be placed at key waiting or gathering areas such as front desk, registration tables, host stations, and food lines to assist guests in maintaining proper distance.
  • Hotel will provide informational signage to communicate recommendations, health alerts, and guidelines.

Associates

  • All associates will be subject to a daily health screening which includes a daily temperature check.
  • Associates who are guest facing, or have the potential to come in contact with hotel guests, will be required to wear a face mask.

Guests Services

  • Ensure that all automated doors are fully functional and operational at all times; sensors and timers of doors being open should be extended to the longest possible time.
  • Bell carts are only to be used by hotels associates and will be disinfected after each use.

Lobby

  • Lobby and public space furniture will be repositioned to allow for physical distancing.
  • High touch areas will be cleaned and disinfected every hour.
  • Retail space will be cleaned and disinfected every hour.

Elevators & Stairs:

  • Elevator button panels and stair handrails will be cleaned and disinfected once per hour at the minimum.
  • Associates are to restrict their movement to heart of the house stairwells and service elevators only.

Fitness:

  • Proper physical distancing adjustments will be made in equipment set up or reconfiguration whenever possible.
  • All equipment and surfaces will be sanitized each hour.
  • All used towels will be deposited into a closed container and removed hourly.
  • Communal water stations will be removed.

Guest Rooms:

  • For requested items, housekeeping attendants will deliver with a contactless procedure. Attendants will leave the requested items outside the door, knock to alert the guest, and then depart.
  • Guests will have the option to decline service for a maximum of 48 hours.